UNDP Seeks ICT Assistant: Make a Difference with Your Tech Skills. APPLY NOW! 2024

ICT ASSISTANT

June 20, 2024

7 minutes read

UNDP Seeks ICT Assistant: Make a Difference with Your Tech Skills. APPLY NOW! 2024

ICT Assistant Position at UNDP Liberia

Job Title: ICT Assistant
Location: Liberia
Agency: UNDP
Grade: NPSA-5
Job Schedule: Full-time
Contract Duration: 2 months
Application Deadline: June 24, 2024

Background:

The United Nations Development Programme (UNDP) serves as the UN’s leading agency in international development, committed to eradicating poverty and reducing inequality worldwide. With operations in 170 countries and territories, UNDP works collaboratively with governments, civil society, and private sector partners to develop policies, leadership skills, institutional capabilities, and build resilience to achieve the Sustainable Development Goals (SDGs). The organization focuses on three main areas: sustainable development, democratic governance and peacebuilding, and climate and disaster resilience.

In Liberia, UNDP has been a pivotal partner in national development efforts since 1977. The organization has supported the Government and the people of Liberia in their mission to reduce poverty and inequality by strengthening and reforming governance institutions to be more inclusive and participatory, developing essential regulatory frameworks, upholding human rights, and fostering private sector and civil society growth. UNDP’s efforts in Liberia have been characterized by neutrality, respect for people’s choices, and a commitment to transparency and accountability in all operations, making it a trusted partner for both national and international development stakeholders.

UNDP places a high emphasis on collective intelligence, collaboration, integration, critical thinking, and thought leadership. Innovation, digitalization opportunities, gender equity, and diversity/inclusion principles are mainstreamed into all aspects of its work. Staff members strive for excellence, effectiveness, efficiency, and inclusion in every area of their work.

The Operations team at UNDP Liberia supports the Country Office and programme implementation through the provision of relevant and timely procurement, finance, ICT and digital services, general administration services, and human resources support. This team works collaboratively with other units and partners to ensure efficient service delivery that aligns with UNDP’s policies and procedures.

Job Purpose:

The ICT Assistant plays a crucial role in supporting the ICT unit by providing both technical and administrative support services. Under the guidance and direct supervision of the ICT Specialist/Analyst or Associate, the ICT Assistant is responsible for ensuring the smooth functioning of information management tools and technology infrastructure. The position requires a client-oriented approach, focusing on meeting the technical needs of users and supporting the effective implementation of ICT management systems and digital strategies.

Duties and Responsibilities:

The ICT Assistant’s responsibilities are categorized into four main groups:

Implementation of ICT Management Systems and Digital Strategies:
- Compliance: Ensure adherence to corporate information management and technology standards, guidelines, and procedures for the Country Office technology environment.
- Business Processes Mapping: Provide inputs for the administrative business processes mapping and the implementation of internal standard operating procedures (SOPs).
- Results-Oriented Workplace: Contribute inputs towards the preparation of a results-oriented workplace, focusing on improving operational efficiency and effectiveness.
Effective Functioning of CO Hardware and Software Packages:
- Technical Functions: Perform specific technical functions, including changing hardware electronic components (disks, memories, network wiring, power sources, etc.) and conducting routine equipment repairs.
- Printer Maintenance: Maintain and service printers, ensuring they are in good working condition.
- Software Installation: Assist in the installation of commercial and in-house developed software and related upgrades.
- Patch and Anti-Virus Programs: Assist in timely upgrading of patch and anti-virus programs to protect the network.
- File Server Monitoring: Monitor file server traffic, usage, and performance regularly to identify and address potential issues.
- User Support: Support users in backing up and restoring files and in virus detection, removal, and prevention.
Support to Networks Administration:
- Troubleshooting: Assist in troubleshooting and monitoring network problems across UN agencies.
- Network Access: Respond to user needs and questions regarding network access and provide technical support as needed.
- Backup and Restoration Procedures: Assist in implementing backup and restoration procedures, particularly using OneDrive for Business.
Provision of Administrative Support:
- Inventory Maintenance: Maintain an up-to-date inventory of software and hardware.
- ICT Reference Materials: Maintain a library of ICT-related reference materials for staff use.
- Filing System: Maintain a filing system that ensures the safekeeping of confidential materials.
- Event Support: Provide ICT support for key events and workshops, ensuring all technical aspects are managed efficiently.
- Asset Management: Support the Asset Management Team as needed.
- First Line Support: Provide first-line support to Country Office and common service users, addressing their technical issues promptly.
- Basic Training: Conduct basic training sessions for users to enhance their ICT skills and knowledge.
- Support to Sister Agencies: Provide ICT support to sister UN agencies, ensuring their technical needs are met.
Facilitation of Knowledge Building and Sharing:
- Training: Participate in and assist with the organization of training sessions for Country Office staff on ICT issues.
- Knowledge Networks: Make sound contributions to knowledge networks and communities of practice, sharing insights and best practices.
- Information Sharing: Work with the communications and other units to improve information sharing via the unit’s SharePoint, television, and corporate applications.
- Use of MS Tools: Demonstrate and promote the effective use of MS Teams, OneDrive, and SharePoint Online to facilitate collaboration and knowledge sharing.

Required Skills and Experience:

Education:
- Secondary Education with at least 5 years of experience in hardware and software management and application, or a Bachelor’s degree with 2 years of relevant experience.
- Microsoft Certified Professional (MCP) certification is required. Additional certifications, such as Cisco Network Administrator, are highly desirable.
Experience:
- Minimum of 5 years of progressively responsible experience in network administration, hardware and software platform management, and telecommunications facilities.
- Experience in maintaining and managing hardware components (disks, memories, network wiring, power sources, etc.) and conducting routine equipment repairs.
- Proficiency in installing and upgrading software, including patch and anti-virus programs.
- Experience in printer maintenance and servicing, including network maintenance.
- Experience with monitoring file server traffic, usage, and performance.
- Knowledge of Cisco Meraki, video, and telecom conferencing equipment is key.
- Experience in maintaining an up-to-date inventory of software and hardware.
- Experience in conducting training sessions and contributing to knowledge networks.
Language Requirement:
- Fluency in English is required.

Competencies:

Achieve Results: Plans and monitors own work, pays attention to details, delivers quality work by the deadline.
Think Innovatively: Open to creative ideas and known risks, pragmatic problem solver, makes improvements.
Learn Continuously: Open-minded and curious, shares knowledge, learns from mistakes, asks for feedback.
Adapt with Agility: Adapts to change, constructively handles ambiguity and uncertainty, is flexible.
Act with Determination: Shows drive and motivation, able to deliver calmly in the face of adversity, confident.
Engage and Partner: Demonstrates compassion and understanding towards others, forms positive relationships.
Enable Diversity and Inclusion: Appreciates and respects differences, aware of unconscious bias, confronts discrimination.

Cross-Functional and Technical Competencies:

Business Management: Digital Awareness and Literacy
- Supports the implementation of ICT management systems and strategies, focusing on compliance with corporate information management and technology standards, guidelines, and procedures.
- Provides inputs for the administrative business processes mapping and the implementation of internal standard operating procedures (SOPs).
- Contributes to the preparation of a results-oriented workplace by providing relevant inputs and suggestions.
Technical Skills:
- Proficiency in managing and maintaining hardware and software platforms.
- Ability to perform technical functions, such as changing hardware electronic components and conducting routine repairs.
- Skills in printer maintenance and servicing, as well as software installation and upgrades.
- Capability to monitor and manage file server traffic, usage, and performance.
- Expertise in providing user support for backup, restoration, and virus protection.
- Competence in troubleshooting and resolving network issues.
Administrative Skills:
- Ability to maintain an up-to-date inventory of software and hardware.
- Skills in maintaining a library of ICT-related reference materials.
- Proficiency in maintaining a filing system that ensures the safekeeping of confidential materials.
- Ability to provide ICT support for events and workshops.
- Competence in conducting basic training sessions for users.
Knowledge Building and Sharing:
- Participation in organizing training sessions on ICT issues.
- Contributions to knowledge networks and communities of practice.
- Proficiency in using MS Teams, OneDrive, and SharePoint Online for information sharing and collaboration.

Why Join UNDP?

Joining UNDP means becoming part of a dedicated team committed to achieving development breakthroughs and making a positive impact on the world. UNDP connects countries to the knowledge, resources, and networks needed to achieve the Sustainable Development Goals, ensuring that development progress is sustainable and inclusive.

As an ICT Assistant, you will have the opportunity to:

Make a Difference: Contribute to UNDP’s mission of ending poverty, protecting the planet, and ensuring prosperous and inclusive societies.
Collaborate Globally: Work with a diverse and dynamic team of professionals from around the world.
Develop Professionally: Enhance your skills and knowledge through continuous learning and professional development opportunities.
Promote Innovation: Be at the forefront of implementing innovative solutions and digital strategies that drive development progress.
Champion Diversity: Support UNDP’s commitment to workforce diversity and inclusion, ensuring that all voices are heard and valued.

How to Apply:

Interested candidates are invited to apply for the ICT Assistant position by clicking here. Applications should be submitted no later than June 24, 2024.

UNDP is committed to achieving workforce diversity in terms of gender, nationality, and culture. Individuals from minority groups, indigenous groups, and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

Contact Information:

For further inquiries, please contact:

UNDP Liberia Office: [Contact Information]
Email: [Email Address]
Phone: [Phone Number]

Disclaimer:

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will undergo rigorous reference and background checks to ensure the highest standards of integrity and professionalism.

Join UNDP and be part of a global team dedicated to making a lasting impact on development and creating a better world for all. Apply now and contribute to shaping a sustainable and inclusive future.

This detailed job description provides comprehensive information about the ICT Assistant position at UNDP Liberia, highlighting the key responsibilities, required qualifications, competencies, and the value of joining the UNDP team. It serves as a guide for potential applicants, offering a clear understanding of what the role entails and how to apply.