Calling All IT Professionals: UNDP Seeks Talented Officers.
IT Officer
Job Description
Background
At UNDP, we uphold the fundamental principles of Diversity, Equity, and Inclusion. We recognize and appreciate the diverse nations and cultures in which we operate, and we promote inclusivity to empower all individuals to contribute to our mission. Our actions prioritize equity and fairness, and our commitment to leave no one behind drives us to increase representation of marginalized or excluded populations. We strongly encourage individuals from these groups to apply and invite you to explore more about working at UNDP, including our values and inspiring stories.
Our diversity efforts prioritize increasing representation of marginalized or excluded populations, encouraging individuals who identify as belonging to these groups to apply. At UNDP, we uphold the principles of Diversity, Equity, and Inclusion, valuing the diverse nations and cultures we work with. Through promoting inclusivity, we empower all individuals to contribute to our mission. Our commitment to leave no one behind guides us to prioritize equity and fairness, and we strongly encourage individuals from marginalized or excluded populations to explore opportunities at UNDP, where our values and inspiring stories shape our work.
UNDP has a zero-tolerance policy towards sexual exploitation and abuse, as well as all forms of harassment, including sexual harassment and discrimination. As a result, thorough reference and background checks will be conducted for all candidates who are chosen.
1- Office/Unit/Project Description
The UNDP, in partnership with the European Union, strives to improve the social and economic welfare of refugees and host communities in Jordan, while also reducing inequalities. This collaboration specifically targets the improvement of funding planning, coordination, and management, as well as the enhancement of institutional capacities at the Ministry of Planning and International Cooperation (MoPIC) to effectively handle Humanitarian, Development, and Syria Crisis Response (HD&SCR) efforts.
The main goal of the Project is to align funding management with national priorities, international commitments, and responses to the Syrian crisis, thereby expediting Jordan’s advancement towards sustainable human development. The Project aims to align fund management with national priorities, international commitments, and responses to the Syrian crisis, facilitating Jordan’s progress towards sustainable human development. In collaboration with the European Union, the UNDP works towards enhancing the social and economic well-being of refugees and host communities in Jordan, while also reducing inequalities.
This partnership focuses on strengthening funding planning, coordination, and management, as well as building institutional capacities at the Ministry of Planning and International Cooperation (MoPIC) to effectively handle HD&SCR efforts. Overall, the Project seeks to expedite Jordan’s sustainable human development by aligning funding management with national and international goals and responses to the Syrian crisis.
In partnership with the European Union, the UNDP and the Project strive to align fund management in Jordan with national priorities, international commitments, and responses to the Syrian crisis. This collaboration aims to promote sustainable human development in Jordan and improve the social and economic well-being of both refugees and host communities.
By focusing on enhancing funding planning, coordination, and management, as well as building institutional capacities at the Ministry of Planning and International Cooperation (MoPIC), the Project aims to effectively handle humanitarian and development efforts. Ultimately, the goal is to expedite Jordan’s sustainable human development by aligning funding management with national and international goals and responses to the Syrian crisis.
The objective will be achieved through (1) Supporting strengthening human, institutional, digital, and technical capacities for HD&SCR funding coordination and management within MoPIC, targeting, namely, Foreign Funding Unit and Humanitarian Relief Coordination Unit. Support will also be extended to MoPIC related departments and sections, including the Aid Coordination Section (ACS) (2) Enhancing alignment of aid with national priorities and international commitments through dialogue, empirical data, and research (3) Strengthening partnerships, communication, and ODA diplomacy.
Additionally, in acknowledgment of the challenges posed by the Syrian crisis, Jordan has been significantly affected, with an unprecedented influx of refugees straining resources and infrastructure. Since 2016, the Government of Jordan has actively responded through the “Jordan Response Plan for the Syria Crisis” (JRP), a rolling plan consolidating efforts to respond and mitigate the crisis’s impact. The Jordan Response Information System for the Syria Crisis (JORISS) serves as the primary online platform for stakeholders, facilitating the submission, tracking, monitoring, and reporting of JRP-related projects.
The “EMFF” will develop mechanisms for monitoring, evaluation, and reporting of results. The trajectory of the “Project” is envisaged to reconcile new and existing digital tools, along with any third-party interventions that support aid monitoring and funding management at MoPIC; through assessments, upgrading and alignment as needed to construct a wider, unified, and integrated data system leading to improved policy and programme design and delivery, while at the same time enhancing accountability, advancing transparency, and results management.
In the modern landscape of humanitarian and development assistance, Information Technology (IT) plays a crucial role in enhancing efficiency, effectiveness, and transparency.
The “Project” shall support digital transformation including identifying and strengthening capacities and bridging systems’ gaps through providing necessary equipment, hardware, software, digital tools and platforms that enhance efficiency and effectiveness in HD&SCR settings.
2. Scope of Work
The scope of work for the Project includes reconciling digital tools, integrating third-party interventions, upgrading systems, and creating a unified data system. This will lead to improved policy and program design, enhanced accountability, transparency, and results management. Information Technology (IT) has a crucial role in increasing efficiency and effectiveness in humanitarian and development assistance. The Project will support digital transformation by providing necessary equipment, software, and digital tools to enhance efficiency in HD&SCR settings.
The scope of work for the Project includes reconciling digital tools, integrating third-party interventions, upgrading systems, and creating a unified data system. This will lead to improved policy and program design, enhanced accountability, transparency, and results management. Information Technology (IT) has a crucial role in increasing efficiency and effectiveness in humanitarian and development assistance. The Project will support digital transformation by providing necessary equipment, software, and digital tools to enhance efficiency in HD&SCR settings.
The successful candidate will have the following specific responsibilities:
System Design and Development:
- Participate in the design and development of the front-end and back-end systems for JORISS 2.0.
- Contribute to the creation of platform and web applications to support humanitarian relief coordination activities.
- Collaborate with stakeholders to gather requirements and ensure the developed systems meet the needs of the Humanitarian Relief Coordination Unit.
Front-end and Back-end Development:
- Develop responsive and user-friendly interfaces for web applications.
- Implement design mockups into functional user interfaces.
- Ensure cross-browser compatibility and optimize application performance.
- Build robust and scalable server-side logic.
- Design and implement database structures to support the applications.
- Develop APIs and integrate with external systems as needed.
Integration and Deployment:
- Manage the deployment of developed systems and applications.
- Integrate third-party services and APIs as required.
- Ensure the security and stability of deployed systems.
Collaboration and Documentation:
- Collaborate with cross-functional teams, including project managers, designers, and other developers.
- Document code, processes, and configurations to facilitate maintenance and future development.
Continuous Improvement:
- Stay updated on emerging technologies and industry best practices.
- Propose and implement improvements to existing systems.
Analytical Reporting and Performance Evaluation:
- Analyze usage data and user feedback to identify areas for improvement in system design and functionality.
- Generate regular reports on system performance metrics, including uptime, response times, and user engagement.
- Provide insights and recommendations for enhancing user experience and maximizing system efficiency based on analytical findings.
Any other activity required by the supervisor related to the post.
3. Institutional Arrangement
The IT Officer will work under the guidance of the Governance and Peace Pillar Team Leader and in collaboration with the Project’s Team at UNDP and the Ministry of Planning and International Cooperation.
Competencies:
| Core | |
| Achieve Results: | LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline |
| Think Innovatively: | LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements |
| Learn Continuously: | LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback |
| Adapt with Agility: | LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible |
| Act with Determination: | LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident |
| Engage and Partner: | LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships |
| Enable Diversity and Inclusion: | LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination |
Cross-functional & Technical competencies
| Thematic Area | Name | Definition |
| Information Management & Technology | Applications Management | Ability to set-up, develop, support, and maintain applications. Expertise in Oracle Cloud, ServiceNow, SalesForce.com and Microsoft technology and assets. |
| Business Development | Collective Intelligence Design | Abilityto bringing together dierse groups of people, data, information or ideas, and technology to design services or solutions |
| Information Management & Technology | Programming | Knowledge in programming concept, developing software program and management of application lifcycle. Knowledge of Oracle VCBS, Microsoft tools and equivalent an asset. |
| Information Management & Technology | IT Service Delivery & Operations | Ability to deliver the IT products and services to customers at the level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirable. |
| Digital & Innovation | Programming, Web and App Development | Ability to build websites, platforms and apps that are effective and intuitive to use. |
| Digital & Innovation | Data engineering | Ability in programming languages such as SQL, Python, and R, be adept at finding warehousing solutions, and using ETL (Extract, Transfer, Load) tools, and understanding |
5- Minimum Qualifications of the Successful NPSA
| Min. Education requirements | Advanced University degree (Master’s degree or equivalent) in Information Management System, Business Administration, Computer Management System, Computer Science or related fields is required, orA first level University degree (Bachelor’s degree) in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree. |
| Min. years of relevant work experience | Up to two years (with a Master’s degree) or minimum two years (with a Bachelor’s degree) of relevant experience in web design, database development, data structure, portal creation or related fields is required. |
| Required skills | Computer Systems Knowledge: A strong foundation in computer systems, including hardware, operating systems, and software applications, is vital.Desktop Support: Providing technical assistance to end-users (such as employees) is part of the job. This includes resolving software glitches, setting up hardware, and addressing user queries.Experience in the usage of computers and office software packages (MS Word, Excel, etc.) |
| Desired skills in addition to the competencies covered in the Competencies section | Proficiency in front-end technologies such as HTML, CSS, JavaScript, and modern JavaScript frameworks (e.g., React, Angular, or Vue).Strong back-end development skills with experience in server-side languages (e.g., Node.js, Python, Java, or Ruby).Experience with database design and management (SQL or NoSQL databases).Knowledge of API development and integration. Proven experience as a Full-Stack Developer working on both front-end and back-end development.Experience with deployment tools and version control systems (e.g., Git).Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).knowledge of web design software such as Adobe creative suite, sketch map software, such as Adobe XD and/or Balsamic.Knowledge of best practices in application security.. |
| Required Language(s) | Proficiency in written and spoken English and Arabic is required. |
7. The following documents shall be required from the applicants:
- Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
- A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.
- Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.
Disclaimer
Accepting a staff position with UNDP, an international organization, under US immigration law can have important consequences for US Permanent Residents. UNDP informs candidates applying for professional level positions that they must give up their US Permanent Resident status and opt for a G-4 visa, or have a valid US citizenship application submitted before starting their employment. OK. US English is a variant of the English language that is primarily used in the United States. It is the official language of the country and is spoken by the majority of the population. US English has its own distinct vocabulary, pronunciation, and grammar rules compared to other variants of English.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
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