UNHCR- Registration Assistant- Exciting Entry Level Job for you!

Position Overview

UNHCR is currently looking for a committed and skilled Registration Assistant to become a part of our team. The Registration Assistant will have a vital role in providing support for all tasks associated with registering asylum seekers and refugees. Responsibilities include conducting registration interviews, maintaining precise documentation, and working closely with protection staff to ensure prompt assistance and follow-up for those in need.

This position demands a strong dedication to professionalism, integrity, and embracing diversity, along with the ability to effectively collaborate within a team setting. UNHCR is seeking a dedicated and experienced Registration Assistant to join our team. The chosen candidate will play a crucial role in assisting with the registration process for asylum seekers and refugees. Key responsibilities include conducting registration interviews, maintaining accurate documentation, and collaborating closely with protection staff to ensure timely support and follow-up.

This position requires a strong commitment to professionalism, integrity, and valuing diversity, as well as the ability to work effectively within a team dynamic. The responsibilities for this role include conducting registration interviews, maintaining precise documentation, and working closely with protection staff for prompt assistance and follow-up. The position requires professionalism, integrity, and a commitment to embracing diversity, along with effective collaboration within a team. UNHCR is currently hiring a dedicated and experienced Registration Assistant to join their team.

The selected candidate will have a critical role in supporting the registration process for asylum seekers and refugees. Key duties involve conducting registration interviews, maintaining accurate documentation, and collaborating closely with protection staff to ensure timely support and follow-up. The position necessitates a strong dedication to professionalism, integrity, valuing diversity, and the ability to work effectively within a team.

Contract Type: UNOPS LICA4
Target Start Date: July 1, 2024
Application Deadline: June 12, 2024
Location: Non-Family with Residential Location
Hardship Level: E (most hardship)
Family Type: Non-Family with Residential Location

General Background and Purpose of Assignment

The Registration Assistant is an integral member of the registration team, supervised by a more senior colleague who typically reports directly to the Registration Officer. The incumbent is responsible for supporting various registration activities, including reception, filing, and data management. Responding to queries from asylum seekers and refugees regarding UNHCR’s registration procedures, rights, and entitlements is a key aspect of this role. Additionally, the Registration Assistant liaises with protection staff and partners to ensure the timely identification and referral of persons of concern for protection follow-up. They may also provide interpretation and translation services when required.

Core Responsibilities:

1. Conduct Registration Interviews: Perform registration interviews following local Standard Operating Procedures (SOPs) and registration standards. Ensure all data collected is accurate and up-to-date.
2. Respond to Queries: Address questions from asylum seekers and refugees about UNHCR’s registration procedures and their rights and entitlements.
3. Maintain Records: Keep detailed and accurate records and data related to all individual registration cases.
4. Identify and Refer: Identify individuals with specific needs and ensure timely referral to protection follow-up.
5. Collaboration: Work closely with protection staff and partners in delivering assistance and programming, including providing identity and entitlement documentation.
6. Interpretation and Translation: Act as an interpreter and translator when necessary, ensuring clear communication.
7. Referral: Refer cases to other units within the office and to implementing partners as necessary.
8. Support Functions: Assist with crowd control and reception support, and perform other related duties as required.

Detailed Job Description

Organizational Setting and Work Relationships

The Registration Assistant works in accordance with the UNHCR framework, following the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions, and applicable accountability frameworks. The position requires a strong sense of responsibility, understanding of the organization, and adherence to UNHCR’s fundamental principles of professionalism, integrity, and respect for diversity. The Registration Assistant aligns with the UNHCR framework, abiding by the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions, and relevant accountability frameworks. This role necessitates utmost accountability, organizational acumen, and adherence to UNHCR’s core values of professionalism, integrity, and respect for diversity.

Weekly and Final Reporting:

• Weekly reports to the Supervisor.
• A final report is due by December 31, 2024.

Final Evaluation: The final evaluation of the Registration Assistant’s performance will be conducted by the Supervisor.

Qualifications and Experience

Education:

• For G4 level: 1 year of relevant experience with a High School Diploma; or a Bachelor’s degree or higher in Social Sciences, Statistics, Mathematics, Information Technology, or a related field.
• Additional certification in HCR Protection Learning Program is desirable.

Experience:

• Experience in registration activities, casework, and interviewing is favorable.
• Familiarity with UNHCR and INGOs is highly desirable.
• Experience with UNHCR ProGres software is a significant advantage.

Core Competencies:

• Accountability: Demonstrates responsibility and takes ownership of tasks and decisions.
• Communication: Excellent verbal and written communication skills.
• Organizational Awareness: Understanding of the organization’s mission, operations, and dynamics.
• Teamwork and Collaboration: Ability to work effectively within a team.
• Commitment to Continuous Learning: Willingness to engage in ongoing professional development.
• Client and Result Orientation: Focused on meeting the needs of clients and achieving results.

Cross-Functional Competencies:

• Analytical Thinking: Ability to analyze data and situations logically.
• Technological Awareness: Proficiency in using relevant technology and software.
• Planning and Organizing: Strong organizational skills and ability to manage multiple tasks simultaneously.

Functional Skills:

• IT-Computer Literacy: Proficiency in using computers and various software applications.

Language Requirements:

• Proficiency in English and any UN working language of the duty station if not English.
• Knowledge of the local language is essential for effective communication with asylum seekers and refugees.

Key Responsibilities

Performing Registration Interviews: The Registration Assistant will conduct interviews for registration in accordance with local standard operating procedures (SOPs) and registration guidelines. This entails gathering precise and comprehensive information from asylum seekers and refugees, while ensuring the accuracy and proper documentation of all data. The Registration Assistant must have strong language skills in US English to effectively communicate with asylum seekers and refugees during registration interviews. This includes conducting interviews, collecting accurate and detailed information, and ensuring that all data is up-to-date and properly recorded. The Registration Assistant’s language proficiency in US English is crucial for maintaining clear and effective communication throughout the registration process.

Responding to Queries: The role requires addressing questions and concerns from asylum seekers and refugees about UNHCR’s registration procedures, their rights, and entitlements. Effective communication skills are essential to provide clear and accurate information.

Maintaining Records: Accurate record-keeping is a critical aspect of this role. The Registration Assistant will maintain detailed records and data related to all individual registration cases, ensuring the information is up-to-date and easily accessible.

Identifying and Referring: The Registration Assistant will identify individuals with specific needs and ensure timely referral for protection follow-up. This requires close collaboration with protection staff and partners to provide appropriate assistance and support.

Collaboration with Protection Staff and Partners: Working closely with protection staff and partners, the Registration Assistant will help deliver assistance and programming, including the provision of identity and entitlement documentation. Collaboration and teamwork are crucial to ensure effective support for persons of concern.

Interpretation and Translation: The ability to act as an interpreter and translator when needed is essential. The Registration Assistant will provide language support to ensure clear communication between asylum seekers, refugees, and UNHCR staff.

Referral to Other Units and Implementing Partners: The Registration Assistant will refer cases to other units within the office and to implementing partners as necessary. This involves coordinating with various stakeholders to ensure comprehensive support for individuals in need.

Supporting Risk Management: The Registration Assistant will support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. They will ensure decision-making is risk-based and raise risks, issues, and concerns to a supervisor or relevant functional colleagues.

Additional Duties: Performing other related duties as required, including crowd control and reception support, is an integral part of the role. The Registration Assistant will contribute to the overall efficiency and effectiveness of the registration process.

UNHCR’s Core Values and Working Environment

UNHCR is dedicated to upholding a secure and empowering working atmosphere for all employees. This entails displaying an absolute refusal for sexual exploitation and abuse, any form of harassment including sexual harassment, sexism, gender inequity, discrimination, or the misuse of authority. Every member of the UNHCR workforce must actively contribute to fostering an inclusive and supportive work environment where individuals feel secure and appreciated. The US English language is one of the most widely spoken languages in the world. It is the official language of the United States and is also spoken as a first or second language by millions of people in various countries.

Proactive Prevention and Response: As individuals and managers, UNHCR staff must proactively prevent and respond to inappropriate conduct. This involves supporting ongoing dialogue on these matters and speaking up to seek guidance and support from relevant UNHCR resources when issues arise.

How to Apply

If you are passionate about making a difference in the lives of asylum seekers and refugees and meet the qualifications and experience requirements, we encourage you to apply for the Registration Assistant position. Join us in our mission to protect and assist refugees and asylum seekers.

Application Deadline: June 12, 2024
Start Date: July 1, 2024

Keywords

• UNHCR
• Registration Assistant
• Asylum Seekers
• Refugees
• Protection Staff
• Registration Procedures
• Data Management
• Casework
• Interviewing
• ProGres Software
• Humanitarian Work
• Professionalism
• Integrity
• Diversity
• Teamwork
• Collaboration
• Communication
• Continuous Learning
• Client Orientation
• Analytical Thinking
• Technological Awareness
• Planning and Organizing
• IT-Computer Literacy
• Risk Management
• Refugee Support
• Humanitarian Assistance
• Social Sciences
• Statistics
• Mathematics
• Information Technology
• Non-Family Residential Location
• UNOPS LICA4
• High School Diploma
• Bachelor’s Degree
• Interpretation
• Translation
• Reception Support
• Crowd Control

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This job posting provides a detailed overview of the Registration Assistant position at UNHCR, highlighting the key responsibilities, qualifications, and the importance of UNHCR’s core values. The comprehensive information ensures potential candidates have a clear understanding of the role and the expectations.

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