Career Opportunity! Customer Care Officer at World Vision. 2024
Join Our Team: Customer Care Officer
Location: Kigali, Rwanda
Job Type: Full-time
Job ID: JR32828
About Us:
We’re a global organization dedicated to empowering vulnerable children to overcome poverty and experience fullness of life. With over 70 years of experience and a presence in nearly 100 countries, we’re inspired by our Christian faith to serve children of all backgrounds, even in the most challenging contexts.
Job Description:
We’re seeking a talented Customer Care Officer to join our team in Kigali, Rwanda. As a Customer Care Officer, you’ll play a critical role in delivering exceptional customer service, opening new accounts, and promoting our products and services. You’ll be the first point of contact for our customers, providing them with accurate information and support to meet their banking needs.
Key Responsibilities:
- Open new accounts and explain our products and services to customers
- Assist customers in selecting products that meet their needs
- Process account activities, resolve problems, and determine balances
- Promote and cross-sell our products and services
- Provide exceptional customer service and respond to general enquiries
- Explain in detail all the VFR’s products and services available to customers
- Assist customers in completing and capturing the CIF, taking the initial deposit, image capture and registration
- Ensure all documents are submitted in proper form and authorized before proceeding to open the account
What We Offer:
- Opportunity to work with a global organization dedicated to transforming children’s lives
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Competitive salary and benefits package
- Chance to work with a diverse team of professionals
- Opportunity to develop your customer service and sales skills
- A chance to make a real difference in the lives of vulnerable children
Requirements:
- Bachelor’s degree in a related field
- 2+ years of experience in customer service or sales
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
- Proficiency in Microsoft Office and Google Suite
- Fluency in English and Kinyarwanda (written and spoken)
How to Apply:
If you’re a motivated and customer-focused individual looking to join a purpose-driven organization, apply now by submitting your application, including your CV and cover letter, to [insert contact information]. Let’s work together to transform the lives of vulnerable children!
What Our Team Says:
“I love working for an organization that makes a real difference in the lives of children. It’s a privilege to be part of a team that is dedicated to serving vulnerable children and communities.” – Emily, Customer Care Officer
“The training and support I received from my team and supervisor have been invaluable. I feel confident in my ability to provide excellent customer service and promote our products and services.” – Jean, Customer Care Officer
“I’m proud to work for an organization that prioritizes customer service and excellence. Our customers are at the heart of everything we do, and it shows in the way we work.” – David, Customer Care Officer
Our Values:
- We prioritize the well-being and safety of vulnerable children
- We embrace diversity and inclusivity in all we do
- We strive for excellence in our work and services
- We collaborate and work together as a team
- We innovate and find new solutions to complex problems
Our Benefits:
- Competitive salary and benefits package
- Opportunities for professional development and growth
- Collaborative and dynamic work environment
- Flexible working hours and remote work options
- Access to training and resources to support your work
- A chance to make a real difference in the lives of vulnerable children
How to Apply:
If you’re ready to join a purpose-driven organization and make a real difference in the lives of vulnerable children, apply now by submitting your application, including your CV and cover letter. We can’t wait to hear from you!
